If you can't find your question, please email troy@xlncpresents.com, and we will get back to you ASAP!
Where is the festival located?
Excellency Music Festival takes place at the Veterans Memorial Park in Bay City, Michigan. The address is John F Kennedy Dr, Bay City, MI 48706.
Why is the festival not at the Historic Masonic Temple this year?
The Historic Masonic Temple will be undergoing renovations on the day of our festival.
Is the festival taking place outside?
Yes, the festival is primarily an outdoor event. There is one stage under a tent, and in case of bad weather, the entire festival will be moved under the tents on the festival grounds. Please plan accordingly by bringing sunscreen, hats, and sunglasses to stay protected from the sun.
When does it start?
The festival gates open at 11:00 AM, and the first band begins at 11:30 AM.
Where can I purchase tickets?
Tickets are available for purchase both at the door and online. To buy online for a discounted rate, click the "Tickets" link in the menu above.
Where can I find the set times?
Set times will be posted inside the festival grounds. Arriving early ensures you won't miss any of the performances.
What is the parking situation?
Free street parking is available near the festival, but it fills up quickly. Paid parking is available directly outside the festival grounds; pricing is controlled by the lot operators.
Can I bring my own food or drinks?
No, food and drink vendors will be available throughout the day. Alcoholic beverages will also be available.
Is re-entry permitted?
Yes, re-entry is allowed until 8 PM. All bags will be subject to search upon re-entry.
Is the venue ADA accessible?
The festival takes place in a grassy park with uneven terrain, which may present challenges for some attendees with mobility issues. While we strive to make the event as accessible as possible, please note that the venue is not fully ADA accessible. If you have specific accessibility needs or questions, please contact us in advance so we can assist you to the best of our ability.
Can I request a photo/media pass?
We are accepting photo pass requests, but not media pass requests at this time. For more information or to request a photo pass, please email troy@xlncpresents.com
Am I allowed to bring my camera?
Yes, feel free to take photos and tag @xlncpresents when you post them.
Is there an age limit?
All ages are welcome.
What is your bag policy?
Clear bags are strongly encouraged. Backpacks or large bags are not permitted, but smaller bags may be allowed in special cases and are always subject to search upon each entry. Also, please note that pepper spray is not allowed.
What should I do if I purchased tickets online but never received the email with the ticket confirmation?
All online tickets are will call. Simply bring your ID to the entrance, and you will be all set!
Can I get a refund for my ticket?
Unfortunately, we can't offer refunds. If you can't attend, feel free to sell your ticket to someone else. We can help by sharing your ticket availability on our social media platforms. Thank you for your understanding and support.
What items are prohibited?
Prohibited items include outside food and drinks, weapons, and illegal substances.
Will there be ATMs on site?
Yes, ATMs will be available on the festival grounds.
Is the bar cash only?
Yes, the bar is cash only.
What is your water bottle policy?
You are allowed to bring clear, empty water bottles or factory sealed, full plastic bottles into the festival. There will be water vendors throughout the festival grounds if you need to refill or purchase water.
Are pets allowed?
Only service animals are allowed at the festival. Please leave your pets at home.
How can I stay updated during the festival?
For live updates, including weather related changes, follow us on Twitter and Instagram.
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