If you can't find your question, please email troy@xlncpresents.com, and we will get back to you ASAP!
Where is the festival located?
Excellency Music Festival takes place at the Historic Masonic Temple in Bay City, Michigan. The address is 700 N Madison Ave, Bay City, MI 48708.
When does it start?
The festival doors open at 11:00 AM, and the first band begins at 11:30 AM.
Where can I purchase tickets?
Tickets are available for purchase both at the door and online. To buy online for a discounted rate, click the "Tickets" link in the menu above.
Where can I find the set times?
Set times will be posted inside the festival venue. Arriving early ensures you won't miss any of the performances.
What is the parking situation?
Free street parking is available near the festival.
Can I bring my own food or drinks?
No, food and drink vendors will be available throughout the day. Alcoholic beverages will also be available.
Is re-entry permitted?
Yes, re-entry is allowed until 8 PM. All bags will be subject to search upon re-entry.
Is the venue ADA accessible?
Due to stairs leading to the entrance, as well as the restrooms, our building is not yet accessible to all.
Can I request a photo/media pass?
We are accepting photo pass requests, but not media pass requests at this time. For more information or to request a photo pass, please email troy@xlncpresents.com
Am I allowed to bring my camera?
Yes, feel free to take photos and tag @xlncpresents when you post them.
Is there an age limit?
All ages are welcome.
What is your bag policy?
Clear bags are strongly encouraged. Backpacks or large bags are not permitted, but smaller bags may be allowed in special cases and are always subject to search upon each entry. Also, please note that pepper spray is not allowed.
What should I do if I purchased tickets online but never received the email with the ticket confirmation?
All online tickets are will call. Simply bring your ID to the entrance, and you will be all set!
Can I get a refund for my ticket?
Unfortunately, we can't offer refunds. If you can't attend, feel free to sell your ticket to someone else. We can help by sharing your ticket availability on our social media platforms. Thank you for your understanding and support.
What items are prohibited?
Prohibited items include outside food and drinks, weapons, and illegal substances.
What is your water bottle policy?
You are allowed to bring clear, empty water bottles or factory sealed, full plastic bottles into the festival.
How can I stay updated during the festival?
For live updates, follow us on Twitter and Instagram.