If you can't find your question, please email troy@xlncpresents.com and we will get back to you ASAP!
Where is the festival located?
Excellency Music Festival takes place at the Historic Masonic Temple in Bay City, Michigan. The address is 700 N Madison Ave Bay City MI 48708.
When does it start?
The festival doors open at 12:00 PM.
Where can I purchase tickets?
Tickets are available for purchase at the door and online. To buy online for a discounted rate click the "Tickets" link in the menu above.
Where can I find the set times?
Set times will only be posted inside the venue. Arriving early ensures you won't miss any of the performances.
What is the parking situation?
Free street parking is available near the festival.
Is it hot inside?
Yes. The building has no central air and it gets hot, especially with a packed crowd. Stay hydrated. Bring an empty water bottle. Got a handheld fan? Bring it.
Is the venue ADA accessible?
Due to stairs leading to the entrance as well as the restrooms our building is not yet accessible to all.
Are there multiple exits at the venue?
Yes. There is more than one exit at the Historic Masonic Temple.
Is re-entry allowed?
Yes. You can leave and come back throughout the day. Please note that all bags are subject to search each time you re-enter.
What is your bag policy?
Clear bags are strongly encouraged. Backpacks and large bags are not permitted. Small bags may be allowed in special cases and are always subject to search. Pepper spray is not allowed.
What is your water bottle policy?
You are allowed to bring clear empty water bottles or factory sealed full plastic bottles into the festival.
Can I bring my own food or drinks?
No. Food and drink vendors will be available throughout the day. Alcoholic beverages will also be available.
What items are prohibited?
Prohibited items include outside food and drinks, weapons and illegal substances.
Am I allowed to bring my camera?
Yes. Feel free to take photos and tag @xlncpresents when you post them.
What should I do if I purchased tickets online but never received the email with the ticket confirmation?
All online tickets are will call. Simply bring your ID to the entrance and you will be all set.
Can I get a refund for my ticket?
Unfortunately we can't offer refunds. If you can't attend feel free to sell your ticket to someone else. We can help by sharing your ticket availability on our social media platforms. Thank you for your understanding and support.
Can I request a photo/media pass?
We are accepting photo pass requests but not media pass requests at this time. For more information or to request a photo pass please email troy@xlncpresents.com.
How can I stay updated during the festival?
For live updates follow us on Twitter and Instagram.